Last updated: July 1, 2024

Thank you for shopping with Purple Diary. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Eligibility:

• Item must be unwashed, unworn, and in the same condition as when you received it
• Refunds, exchanges, or store credit must be within 30 days of purchase

Timeframe:

• You have 30 days to return an item from the date you received it.

Refunds

Process:

• Once we receive your item, we will inspect it and notify you that we have received your returned item.
• We will immediately notify you on the status of your refund after inspecting the item.

Approval:

• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

Return Shipping Costs:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Address:

• Please send your returned item to: 3 Bristol Ln, Ocean View, Delaware 19970, United States.

Contact Us

If you have any questions on how to return your item to us, please contact us at purplediary101@gmail.com